For the entire lifetime of a machine—and beyond.
Availability, efficiency, transparency – these are the pillars of our service philosophy. With the digital KOCH K 4.0 smartpacks and our comprehensive service portfolio, we support your system throughout its entire life cycle.
Whether predictive maintenance, training, retrofitting, or audit trails: we keep your packaging solution running smoothly – and with personal support, we ensure that you can count on us at all times.
You need more than just a service hotline. You need a team that thinks for itself – and works with you. At KOCH, you get personal contacts who know your system and your goals. Processes are actively supported and maintenance is planned proactively.
This means you can rest assured that everything will run smoothly – today, tomorrow, and in the future.
Whether your line is down or you are planning maintenance, you want quick answers, real solutions, and as little downtime as possible. KOCH combines digital intelligence with genuine proximity. Our K 4.0 smartpacks monitor your plant around the clock, and our team responds immediately – online or directly at your site.
This keeps your production reliable, safe, and efficient.
Contact our service hotline immediately at +49 7445 181-181. A KOCH service technician will assess the problem directly by phone or via remote support and, if necessary, immediately arrange for an on-site visit.
In urgent cases, our service experts respond immediately. Depending on the location, the problem is solved via remote access in a matter of minutes, or a technician is dispatched at short notice to minimize downtime.
Yes. Many malfunctions can be diagnosed and rectified directly thanks to remote support, status reports, and optional KOCH K 4.0 smartpacks – often before downtime occurs.